India has already demonstrated the transformative power of digital public infrastructure at scale. The next frontier lies in combining AI, trusted data-sharing frameworks, programmable finance and sovereign technology capabilities to create a financial operating system that is intelligent, resilient and future-ready. By embedding trust, governance and innovation into the foundation of financial services, India has the opportunity to shape a globally relevant model for the future of finance.
Financial services remains our largest sector of focus, enabling us to drive sustainable growth through consulting across the BFSI industry
We make technology decisions work for our clients in the financial services sector, using a combination of domain and implementation capabilities. Our areas of engagement span digital strategy, enterprise architecture, technology implementation, quality assurance and fintech integration. At KPMG in India, FS remains our largest sector in focus, with deep consulting and implementation skills across banking, financial services and insurance, enabling clients to rapidly scale the maturity curve in a sustainable manner. TE-FS has significant experience in upstream digital consulting and downstream technology implementation.
Hear from the experts
Driving growth with Technology trends
- Global Fintech Fest 2026
- Strengthening India’s position as a leading fintech market globally
- India International FinTech Festival 2026
- Financial planning & analysis session
- Beyond digital infrastructure
- Hemant Jhajhria
- Akhilesh Tuteja
- Purushothaman KG
- Kunal Pande
- Manoj Kumar Vijai
- Vishnu Pillai
- Muskan Balani
Akhilesh Tuteja
Partner & National Leader - Clients and Markets and Technology, Media & Telecommunications (TMT)
KPMG in India
Observability in financial journeys is no longer just an IT dashboard; it is about tying every AI decision and transaction directly to customer outcomes, trust, and business value.
As agents become more autonomous, our focus must shift from merely tracking system uptime to continuously evidencing compliance, auditability, and operational resilience across interconnected ecosystems.
India's digital journey has created a strong foundation for the future of financial services. As technology reshapes the industry, the opportunity lies in harnessing innovation responsibly to drive sustainable growth, greater inclusion and lasting value for the economy.
Muskaan Balani
Partner, Cyber Risks & Controls-West
KPMG in India
The AI-enabled intelligent risk engine is based on foundations of a robust data layer, decision intelligence, and deep learning. The risk engine, if implemented correctly, has the ability to transform the risk management function enabling timely and accurate information availability and decisioning.
India's fintech ecosytem continues to demonstrate resilience and maturity, attracting aroind USD2 billion in investment in H1 2026 despite a relatively cautious funding environment across the Asia-Pacific region.
Investors are increasingly backing businesses with proven business models, clear paths to profitability, and differentiated capabilities across payments, lending, compliance, and financial infrastructure.
Looking ahead, continued innovation in AI-led solutions and digital public infrastructure is expected to support sustainable growth and further strengthen India’s position as a leading fintech market globally.
- Hemant Jhajharia
- Akhilesh Tuteja
- Atul Gupta
- Vishnu Pillai
- Vaibhav Pachori
Akhilesh Tuteja
Partner & National Leader - Clients and Markets and Technology, Media & Telecommunications (TMT)
KPMG in India
India has built a robust digital finance ecosystem powered by Digital Public Infrastructure, widespread digital adoption, progressive regulatory frameworks and a thriving culture of innovation. As this ecosystem continues to evolve, AI is emerging as the next transformative force, enabling smarter decisions, adaptive experiences and more autonomous financial operations.
India's next phase of fintech leadership is likely to be defined not by digital infrastructure alone, but by how effectively intelligence is embedded across the ecosystem.
Atul Gupta
Partner and Head – Consulting Markets and Key Strategic Priorities (Managed Services, GCC and Large Deals)
KPMG in India
India's fintech story over the past decade has been one of building trust at population scale. As financial institutions gain access to increasingly rich streams of transaction, identity and behavioural data, AI is emerging as the intelligence layer that transform information into insight, insight into decisions and decisions into action.
Looking ahead, India's opportunity extends beyond the adoption of AI technologies to building a financial ecosystem that is more inclusive, resilient and globally competitive.
Vaibhav Pachori
Partner, Cyber Strategy & Governance
KPMG in India
As AI becomes embedded in credit decisions, fraud detection, payments, customer engagement, and financial inclusion, the conversation highlighted a few powerful themes:
- AI is rapidly becoming part of the financial system's critical infrastructure, making resilience and security a national priority.
- Cybersecurity must evolve beyond protecting data to protecting algorithms, models, and AI-driven decisions.
- Deepfakes, synthetic identities, and adversarial AI are redefining the threat landscape, requiring stronger digital identity and trust frameworks.
- Innovation and regulation must move together. Governance, transparency, and accountability can no longer be afterthoughts.
- Trust remains the ultimate currency. Citizens do not need to understand every algorithm, but they must have confidence that AI-driven decisions are fair, secure, and accountable.
India has a unique opportunity to demonstrate that innovation, cybersecurity, privacy, and public trust are not competing priorities, but mutually reinforcing foundations of a resilient digital economy.
As we build the AI economy, one message stood out above all: Trust should be our greatest asset, not our biggest vulnerability.
Abhishek Mardikar
Partner, TE-SAP
KPMG in India
Finance has an opportunity to become the connective tissue between strategy and execution. By bringing financial and operational planning together and augmenting it with AI, FP&A can provide leaders with the insight and speed needed to turn strategy into measurable business outcomes.
The value of FP&A increasingly lies in its ability to connect numbers with the decisions behind them. Integrated planning can help break down the traditional divide between finance and operations, giving leadership a more connected view of performance, risks and opportunities.
- Hemant Jhajharia
- Akhilesh Tuteja
India's fintech story over the past decade has been one of building trust at population scale. As financial institutions gain access to increasingly rich streams of transaction, identity and behavioural data, AI is emerging as the intelligence layer that transform information into insight, insight into decisions and decisions into action.
Looking ahead, India's opportunity extends beyond the adoption of AI technologies to building a financial ecosystem that is more inclusive, resilient and globally competitive.
Akhilesh Tuteja
Partner & National Leader - Clients and Markets and Technology, Media & Telecommunications (TMT)
KPMG in India
India has built a robust digital finance ecosystem powered by Digital public infrastructure, widespread digital adoption, progressive regulatory frameworks and a thriving culture of innovation. As this ecosystem continues to evolve, AI is emerging as the next transformative force, enabling smarter decisions, adaptive experiences and more autonomous financial operations.
India's next phase of fintech leadership is likely to be defined not by digital infrastructure alone, but by how effectively intelligence is embedded across the ecosystem.
Success stories and experiences of our valued clients
Discover narratives that highlight the challenges our clients faced, the services we provided, and the results they achieved. These case studies offer a detailed look into our collaborative process, demonstrating our commitment to understanding each client's unique needs and delivering customised services that drive success.
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Our offerings
Digital strategy and PMU (Project Management Unit)
Digital strategy involves the assessment of our clients’ ambition, comparing it against their existing ability to deliver to the ambition using their existing application and infrastructure; and there upon working with them towards transforming, through adoption and adaptation of modern technology, infrastructure, and application deployment frameworks.
TE-FS helps BFSI clients with digital strategy and implementation services across core banking, lending, infra and cloud, payments, treasury, technology cost optimisation/tech debt, selection of core systems across Indian private, public, cooperative sector clients, as well as MNC clients spanning banking, insurance, wealth, broking and fintech segments. During this important phase, we also help clients with a keen insight into revolutionising service offerings using artificial intelligence, modernising enterprise architecture, value engineering and cost management including frameworks such as AIOps and FinOps for cloud workloads.
Additionally, we help clients select appropriate technology platforms and deploy them across regions whether they be complex core banking platforms or migrating data centres from on-premises to cloud, using our proprietary project governance and run-book frameworks.
Our cooperative banking digital advisory business has worked with many cooperative sector clients aligning their technology agenda to business aspirations, in India and ASEAN, and ranks amongst the leaders in this important segment.
Core banking and lending tech
We have experience in technology implementation in automating aspects of core banking and lending. This spans both traditional platforms from OEMs such as Oracle - Flexcube, and Infosys – Finacle, but also new-age platforms such as Thought Machine – Vault, for bringing speed and agility to core banking transformation. Additionally, we work with a range of tier one lending technology OEMs ranging from digital journey definition to deployment of these packages across banks and NBFCs.
Technology transformation forms the bedrock of digital transformation – we work with clients from building strategy to downstream systems deployment.
Development and innovation
Our investments in high and low-code environments have been carried out keeping in mind our clients’ evolving needs and the possibilities that are being thrown up by rapid shifts in technology. These investments have allowed us to co-innovate with clients both in India and abroad, delivering products and services in an agile manner, factoring in cloud-native and enterprise architecture principles.
Combining our deep engineering capability with our proven functional capability, has led us to put in place teams and value propositions that are relevant to the changing demands of our time. One of the areas of deep interest remains the ‘citizen developer’ concept, which has caused us to align closely with our LCNC partners to create value. Whether it is running hives of development pods or setting up a digital innovation office, we bring strength and energy to enabling client ecosystems.
Quality assurance
We have significant experience in managing complex end-to-end testing programs for core system implementations, spanning functional and technical testing, including performance testing for both automated and manual testing segments. Our teams comprise resources with functional understanding who bring context to testing scenarios in client environments, further improving the effectiveness of the testing strategy.
Insurance tech
At KPMG in India, our multidisciplinary insurance teams combine deep industry linked implementation and domain related experience, coupled with technical capabilities, leading collaborations, technologies, and outcome linked methodologies to help organisations optimise their insurance operations and technology and thereby position themselves for sustainable growth and success in this fast-changing sector. Our deep technology experience has also aided clients to evaluate the implementation of low code platforms to replace their aging core insurance platforms across front, mid and back-office areas. Increasing automation and safeguarding risk within manageable cost parameters has been at the core of our work in the insurance sector in India and abroad. This evolving field, where third-party linkages are playing an important part, also brings a substantial risk coverage requirement from a technology perspective, which KPMG in India understands well.
Fintech and TechFin ecosystem
This competency within TE-FS works closely with the ecosystem enablers – comprising FinTechs (ventures focusing on pertinent financial services use-cases using technology as an enabler), TechFins (ventures focusing on providing low-code-no-code (LCNC) technology platforms for sector-agnostic use-cases), government bodies (think tanks, regulators, ministries, and other industry bodies), investors (private equity and venture capital), academia (STEM and business), incubators, accelerators and financial institutions – to develop and nurture a conducive FinTech ecosystem. We collaborate with these innovators and disruptors to speedily provide value to clients in the financial services sector, using a lease-versus-build hypothesis, exploring a range of sell-with and sell-to propositions. Areas of impact using the fintech construct have spanned payments, lending, collections, and risk management. KPMG in India’s ‘digital hub’ framework is an outcome of our conversations with these clients.
Infrastructure and cloud
We have deep experience in designing, setting up and running large infrastructure platforms, be they on-premise or cloud. We have helped several clients to assess the benefits of moving to cloud platforms and aided them in the decision of which services to port, all within the purview of good governance and suitable cost parameters.
While a significant part of financial services businesses still resides on-premise, we have noticed a trend to move these components sequentially to the cloud using a single or multi-cloud format. We also have significant capabilities in designing and building out plans and capacities for clients that are working on modernising their on-premise footprints. We have aided large market infrastructure players scale out their data centres and high compute environments within time and budget.
Our ambition is to make client environments resilient and reliable through deployment of modern sustainable infrastructure frameworks, in a cost optimised manner. With proven experience across ‘journey to cloud’, and associated technology transformation, TE-FS in KPMG in India is well set to achieve this ambition for its clients.
Business integration
The TE-FS team has worked upon mandates to manage the end-to-end delivery of the technology agenda for clients in financial services spanning from application management, application re-architecting, infrastructure deployment and running of production workloads in a secure-by-design environment. In such mandates, clients usually work with KPMG in India to define the target or goal, which business aspires to meet. This goal could be a growth or cost target, or a compliance-driven outcome that is desirable. The definition of the goal and attainment thereupon, requires professional services firms such as KPMG in India to go beyond the ordinary and think beyond just ‘systems integration’. Upon receiving the mandate, KPMG in India’s FS tech service line works with multiple systems partners to design a reference architecture, which is in line with expected business ambitions, and then outlines a technology roadmap using refreshed components across application, infrastructure, and security to attain the roadmap over a discrete period of time. KPMG in India as a ‘business integrator’, then uses its own resources and meshes with other systems partners to work alongside the client’s business and IT teams to meet these goals, while monitoring the defined KPIs for the programme appropriately. The FS tech team works alongside multiple service lines from KPMG in India to achieve the technology outcomes and provide the compliance requirements.
Our work areas focus on attaining this end state, while improving the compliance posture for our clients, keeping the region’s regulatory aspects in mind. This focus goes beyond standard ‘systems integration’ mandates, keeping the interests of business – front and centre, of technology delivery over a protracted period.
Case studies
- Large MNC bank based in Asia
- A large Public Sector Bank – Core Banking System upgrade
- A large MNC bank based outside India
- One of India’s largest and fastest growing home finance companies
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